GRIEVANCE PROCEDURE

The EFT Center of Los Angeles (EFTCLA) is fully committed to conducting all activities in strict conformance with the American Psychological Association's Ethical Principles of Psychologists. EFTCLA will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the EFTCLA Board of Directors.

While EFTCLA goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the board of directors which require intervention and/or action on the part of the program committee or an officer of LACEFT. This procedural description serves as a guideline for handling such grievances.

When a participant, either orally or in written format, files a grievance and expects action on the complaint, the following actions will be taken.

1. If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The program chair will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.

2. If the grievance concerns a workshop offering, its content, level of presentation, or the facilities in which the workshop was offered, the program chair will mediate and will be the final arbitrator. If the participant requests action, the program chair will:

   1. attempt to move the participant to another core skills workshop, or

   2. provide a credit for a subsequent year's workshop, or

   3. provide a partial or full refund of the workshop fee.

3. If the grievance concerns EFTCLA’s program, in a specific regard, the program chair will attempt to arbitrate.

Please note that actions 2(2) and 2(3) will require a written note, documenting the grievance, for record keeping purposes. The note need not be signed by the grieved individual.

Please contact Silvina Irwin Ph.D. at 626-399-4624 or via email at silvina.irwin@gmail.com to submit a complaint, or if you have additional questions. In the event that Dr. Irwin is the Instructor for the program, please contact Dr. Ronecia Lark at hello@drnecia.com.